Frequently Asked Questions About Insurance

  • Phoenix Health Therapists are in-network with Aetna, Blue Cross Blue Shield, and United Healthcare insurance.

    At Phoenix Health and WellBeing, we understand the importance of making mental health services accessible and affordable to everyone. Being in-network with these providers means that we have agreed to accept their payment rates for covered services, which often results in lower out-of-pocket costs for our clients.

    Additionally, if you have a different insurance provider, we encourage you to contact us and discuss your coverage options. We also bill other insurances such as CIgna out of network. If your plan has out of network benefits. Our team is committed to helping you access the mental health care you need, and we will work with you to explore alternative options for payment if needed.

  • We will confirm your coverage and co-payment amount by contacting your insurance company 24 hours prior to your first appointment. Please note that insurance policies and coverage can vary, so it's important to check with your specific insurance provider and our practice to ensure coverage for therapy services.

  • After your appointment, we take care of submitting claims directly to your insurance company on your behalf, so you don't have to worry about it.

  • The fee for each therapy session varies based on the provider, ranging from $100 to $160.

  • Yes, we offer sliding scale for current clients who have a qualifying need. Our sliding scale spots are limited and are typically full.

  • At our practice, we understand the importance of knowing the expected cost of services before your first appointment. We make every effort to notify you in advance of your expected cost of services. To facilitate this process, we kindly ask that you complete all necessary paperwork in a timely manner to allow us to verify your benefits with your insurance provider.

  • Certainly, we do welcome payment through HSA and FSA.

  • You will need to renew your insurance information with our practice anytime there are changes to your policy or if you stop or change policies. It is important to keep us informed of any changes to your insurance coverage so that we can properly bill your insurance and avoid any potential issues with payment. If you have any questions or concerns about your insurance coverage or how to update your information with us, please don't hesitate to reach out to our team for assistance. We are here to help ensure a smooth and seamless process for all of our clients.

  • According to federal and state laws, your insurance company may have access to your therapy session information if they require it for payment purposes or to assess the medical necessity of the services being provided. However, we prioritize your privacy and confidentiality and will only share the minimum amount of information necessary for billing purposes. We are committed to complying with all applicable laws and regulations related to the confidentiality of your health information. If you have any concerns about insurance companies accessing your therapy information, please discuss them with your therapist.

Frequently Asked Questions About Therapy

  • Our therapy services encompass a variety of evidence-based modalities, such as Cognitive Behavioral Therapy, Dialectical Behavior therapy, Eye Movement Desensitization and Reprocessing, Brainspotting, IFS, person-centered therapy, trauma-informed therapy, and grief counseling.

  • Sessions typically last 45-55 minutes, but we can adjust the session length based on individual client needs.

  • We specialize in treating trauma, grief, anxiety, depression, and life transitions. However, we are equipped to address a wide range of mental health concerns.

  • Therapy can be beneficial for anyone who is struggling with mental health concerns, life challenges, or seeking personal growth and self-improvement. Our therapists are happy to discuss whether therapy is a good fit for you during an initial consultation.

  • A consultation appointment is a free 15-20 minute therapy introduction call with one of our therapists. It is an opportunity for you to briefly discuss your reasons for seeking therapy and for the therapist to provide information about our practice, their approach to therapy, and answer any questions you may have. The goal of the consultation appointment is to help you determine if our practice is the right fit for your needs and goals.

  • You can schedule an appointment by submitting an appointment request through our website or by calling our office. Our team will work with you to find a time that fits your schedule.

  • During your first session, you will meet with your therapist to discuss your goals for therapy and explore your concerns. Your therapist will ask questions to gain a better understanding of your background and history. This session is an opportunity for you to get to know your therapist and determine if they are a good fit for you.

  • Yes, therapy is confidential. We take your privacy very seriously and follow all ethical and legal guidelines to protect your confidentiality. There are some exceptions to confidentiality, such as if there is a risk of harm to yourself or others, but your therapist will discuss these exceptions with you during your initial session.