Frequently Asked Questions
What services do you offer?We primarily offer individual counseling and psychiatric medication management. Depending on provider availability, we may also offer couples and family therapy on a limited basis. Contact our team to learn more about current availability and determine which service may best support your needs
How do I get started?You can begin by completing our contact form or scheduling a free 15-minute consultation directly. During the consultation, we’ll learn more about what you’re looking for, answer your questions, and help match you with a provider based on your needs, preferences, insurance, and availability.
What makes you different?We take a holistic approach to care, looking beyond symptoms to understand the full picture of your mental, emotional, and physical well-being. We provide therapy and medication management together or separately so your care feels personalized, connected, and aligned with your needs. Our approach is compassionate, trauma-informed, and focused on supporting meaningful, sustainable healing and growth.
Which insurance plans do you accept?Phoenix Health & WellBeing is in network with Aetna and UnitedHealthcare. Most of our providers are also in network with Blue Cross Blue Shield, although participation varies by provider. We currently have limited Cigna availability, with one therapist and one psychiatric provider participating in network.
Because coverage and provider availability can vary, please contact our team to confirm whether a specific provider is in network with your plan. We can also help verify your benefits before you begin services; however, verification is not a guarantee of coverage or payment.
If we are out of network with your insurance, your plan may include out-of-network benefits. Our team can help you explore available billing and payment options.
How do I know if my insurance covers services with your practice?Our team will contact your insurance company before your first appointment to verify your eligibility, benefits, and estimated financial responsibility, including your copayment, coinsurance, or deductible.
Because insurance information provided to us is only an estimate and is not a guarantee of payment, we also recommend contacting your insurance company directly. You can confirm that your selected provider is in network and ask about your plan’s coverage for outpatient mental health services. You are ultimately responsible for any amount not covered by your insurance plan.
Will I know about expected out-of-pocket costs before my first appointment?We make every effort to provide an estimate of your expected costs before your first appointment, including any applicable copayment, coinsurance, or deductible. To avoid delays, please complete your intake paperwork and submit your insurance information as soon as possible so our team has enough time to verify your benefits.
Please remember that benefit verification is an estimate and not a guarantee of coverage or payment. Your insurance company makes the final determination, and you are responsible for any portion not covered by your plan.