Website Privacy Policy

PRIVACY POLICY

Effective Date: August 3, 2026

Phoenix Health and WellBeing, LLC, doing business as Phoenix Health & WellBeing (collectively, “Phoenix Health & WellBeing,” “we,” “our,” or “us”), respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information when you visit phoenixhealthaz.com (the “Website”), submit an online inquiry, request an appointment, or otherwise interact with us online.

This policy applies to information collected through our public Website. It does not replace our HIPAA Notice of Privacy Practices, which describes how we may use and disclose protected health information in connection with counseling, psychiatric, and other healthcare services.

View Our HIPAA Notice of Privacy Practices: [Insert direct link]

Information We Collect

Information You Provide

Depending on how you interact with the Website, we may collect:

• Your name

• Email address

• Telephone number

• Communication preferences

• Information submitted through contact, consultation, or appointment-request forms

• Insurance or payment-related information when necessary

• The service or type of provider you are seeking

• Information contained in messages you send to us

• Text-message or email consent preferences

Please do not include detailed clinical, diagnostic, medication, or other sensitive health information in a general website contact form. When health-related information is necessary, please use the secure patient portal or another communication method provided by Phoenix Health & WellBeing.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain technical information, including:

• IP address

• Browser and device type

• Operating system

• Referring website

• Pages viewed

• Date and time of access

• Approximate geographic location derived from an IP address

• Website interactions and navigation activity

• Cookie and similar-technology identifiers

We may collect this information through cookies, server logs, web beacons, tags, pixels, and similar technologies.

How We Use Information

We may use information collected through the Website to:

• Respond to questions and consultation requests

• Help connect you with an appropriate therapist or psychiatric provider

• Schedule and manage appointments

• Verify insurance benefits when requested

• Provide counseling, psychiatric, consultation, or wellness services

• Send appointment reminders and service-related communications

• Process payments and maintain business records

• Operate, maintain, secure, and improve the Website

• Understand how visitors use the Website

• Detect fraud, security incidents, or misuse

• Meet legal, regulatory, licensing, and professional obligations

• Protect the rights, safety, and property of our clients, patients, team members, and others

• Send marketing communications when permitted by law and consistent with your preferences

We do not use information that identifies an individual as seeking mental health services for targeted advertising.

Healthcare Information and HIPAA

Information you submit through a secure patient portal or provide while receiving healthcare services may constitute protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”).

Our use and disclosure of protected health information are governed by HIPAA, applicable state law, and our HIPAA Notice of Privacy Practices. If this Website Privacy Policy conflicts with our HIPAA Notice of Privacy Practices concerning protected health information, the HIPAA Notice of Privacy Practices will control.

Submitting a general website inquiry does not establish a therapist-client, prescriber-patient, or other treatment relationship.

Cookies and Website Analytics

We may use essential cookies and limited analytics technologies to operate the Website, understand general website usage, and improve its performance.

Some cookies are necessary for core Website functions. Other cookies may be used for preferences, performance measurement, or analytics. Where required, you may be given the opportunity to manage nonessential cookies through a cookie banner or browser settings.

You may configure your browser to reject or delete cookies. Disabling cookies may affect some Website functions.

We do not permit advertising or analytics tools to intentionally collect information entered into secure patient forms, patient portals, or authenticated healthcare areas.

How We Disclose Information

We may disclose information in the following limited circumstances.

Service Providers

We may provide information to companies that perform services on our behalf, including providers of:

• Website hosting and maintenance

• Secure patient portal and practice-management services

• Appointment scheduling

• Payment processing

• Insurance verification and claims support

• Email and text-message delivery

• Information technology and security

• Website analytics

• Legal, accounting, compliance, and other professional services

These providers are permitted to access information only as reasonably necessary to perform services for us and are expected to protect it appropriately. When a vendor handles protected health information on our behalf, we use a Business Associate Agreement when required by HIPAA.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or other legal process

• Meet professional, licensing, insurance, or regulatory obligations

• Protect someone from a serious threat to health or safety

• Investigate fraud, security incidents, or unlawful activity

• Establish, exercise, or defend legal rights

Business Transactions

Information may be disclosed as part of a merger, reorganization, financing, sale, transfer, or other business transaction, subject to applicable confidentiality and legal requirements.

With Your Direction or Authorization

We may disclose information when you request it, direct us to do so, or provide legally valid consent or authorization.

No Sale of Personal Information

Phoenix Health and WellBeing, LLC dba Phoenix Health & WellBeing does not sell personal information.

We do not sell or share mobile opt-in information, telephone numbers, or text-message consent with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to vendors that help us deliver text messages, but only as necessary to provide those services.

Text Messaging

If you provide your mobile number and affirmatively agree to receive text messages, Phoenix Health & WellBeing may send messages related to consultation requests, scheduling, appointment reminders, service or office updates, account or administrative matters, and requested resources or follow-up communications.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing or receiving services.

Reply STOP to opt out of nonessential text messages. Reply HELP for assistance, or contact us at 480-256-9299. After you opt out, we may send one final message confirming your request.

Opting out of marketing text messages does not prevent us from contacting you when otherwise permitted or required regarding active services, safety, billing, or other essential matters.

Text messaging may not be fully secure. Please do not send highly sensitive clinical or emergency information by text.

If you are experiencing an emergency, call 911 or go to the nearest emergency department. Do not use a website form, email, or text message for emergency assistance.

Email Communications and Marketing

We may use email to respond to inquiries, communicate about services, and send administrative information. If you affirmatively subscribe to marketing communications, we may also send practice updates, resources, or promotional information.

Marketing emails will include a way to unsubscribe. We will process opt-out requests in accordance with applicable law. Unsubscribing from marketing messages will not prevent us from sending necessary administrative, transactional, clinical, or safety-related communications.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Depending on the information and service involved, these measures may include access controls, secure platforms, encryption, staff training, confidentiality requirements, and vendor agreements.

Health-related information submitted through our secure consultation or patient-portal systems is handled through platforms selected for healthcare use. General information submitted directly through the public Website may be processed by our Website host and other service providers.

No electronic transmission or storage system can be guaranteed to be completely secure. If you believe information you provided to us has been compromised, please contact us promptly.

Data Retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain clinical and business records, comply with legal and professional obligations, resolve disputes, enforce agreements, and protect our systems.

Clinical records and protected health information are retained according to applicable healthcare-record requirements and our record-retention policies. Different categories of information may be retained for different periods.

Arizona Residents

Arizona law protects the confidentiality of medical, payment, and behavioral-health records and permits their disclosure only as authorized by state or federal law. Requests concerning clinical records or protected health information should be made through the process described in our HIPAA Notice of Privacy Practices.

Arizona law also requires qualifying entities to investigate certain security incidents and provide legally required notice when a breach affects personal information. We address security incidents and notifications in accordance with applicable Arizona and federal law.

Children and Minors

Our Website is not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

Phoenix Health & WellBeing generally provides therapy services to individuals age 16 and older and psychiatric services to adults age 18 and older. A parent, legal guardian, or authorized representative should contact us directly regarding services for a minor. Eligibility for services may depend on age, clinical needs, provider availability, consent requirements, and applicable law.

If we learn that personal information was collected from a child in a manner inconsistent with applicable law, we will take reasonable steps to delete or otherwise address it.

Your Choices and Requests

Depending on the nature of the information and applicable law, you may ask us to correct inaccurate contact information, update communication preferences, unsubscribe from marketing email, opt out of nonessential text messages, or request information about our privacy practices.

Requests involving clinical records and protected health information are governed by our HIPAA Notice of Privacy Practices. Certain information cannot be deleted when retention is required for clinical, insurance, legal, tax, or regulatory purposes.

To protect your privacy, we may need to verify your identity before fulfilling a request.

Third-Party Websites

The Website may contain links to third-party websites or services. We do not control and are not responsible for the privacy, security, content, or practices of those third parties. We encourage you to review their privacy policies before providing information.

Visitors Outside the United States

Phoenix Health and WellBeing, LLC is located in Arizona, United States. If you access the Website from outside the United States, your information may be processed and stored in the United States, where privacy laws may differ from those in your location.

Our clinical services are available only in jurisdictions where our providers are appropriately licensed and legally permitted to practice.

Changes to This Policy

We may update this Website Privacy Policy to reflect changes in our services, technology, legal obligations, or privacy practices. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through other appropriate means.

Contact Us

For questions, concerns, or privacy-related requests, contact:

Phoenix Health and WellBeing, LLC
dba Phoenix Health & WellBeing
4801 S. Lakeshore Drive, Suite 206
Tempe, AZ 85282

Email: info@phoenixhealthaz.com
Phone: 480-256-9299
Website: phoenixhealthaz.com