WEBSITE TERMS OF USE & DISCLAIMER
WEBSITE TERMS OF USE & DISCLAIMER
Effective Date: August 3, 2026
These Website Terms of Use & Disclaimer (“Terms”) are entered into between you and Phoenix Health and WellBeing, LLC, doing business as Phoenix Health & WellBeing (“Phoenix Health & WellBeing,” “we,” “our,” or “us”). These Terms govern your access to and use of phoenixhealthaz.com, including its content, features, forms, and links (the “Website”).
By accessing or using the Website, you acknowledge that you have read and agree to these Terms. If you do not agree, please do not use the Website.
Educational and Informational Purposes Only
The Website provides general educational and informational content about mental health, counseling, psychiatry, medication management, wellness, and the services offered by Phoenix Health & WellBeing.
Website content is not individualized medical, psychiatric, psychological, legal, or other professional advice. It is not a substitute for an evaluation, diagnosis, treatment plan, or advice from a qualified healthcare professional who understands your individual circumstances.
Do not disregard professional advice or delay seeking care because of information you read on this Website.
No Treatment Relationship
Visiting the Website, reading its content, submitting a contact or consultation form, sending an email or text message, or requesting an appointment does not create a therapist-client, prescriber-patient, physician-patient, or other treatment relationship with Phoenix Health & WellBeing or any of its providers.
A treatment relationship begins only after Phoenix Health & WellBeing confirms that a provider has accepted you for services and all required intake, consent, scheduling, and related procedures have been completed.
Submitting an inquiry does not guarantee that we will accept you as a client or patient, that a particular provider will be available, that services will be clinically appropriate, or that your insurance will cover services.
Not for Emergencies or Crisis Assistance
The Website, its forms, email, and text messaging are not monitored continuously and must not be used for emergencies or urgent crisis assistance.
If you are experiencing a medical or mental health emergency, are in immediate danger, or believe you may harm yourself or another person:
Call 911;
Go to the nearest emergency department; or
Call or text 988 to reach the Suicide & Crisis Lifeline.
Phoenix Health & WellBeing cannot guarantee an immediate response to a Website inquiry, email, voicemail, or text message.
Licensure and Geographic Availability
Phoenix Health & WellBeing is based in Arizona. Clinical services are provided only when and where permitted by applicable law and the treating provider’s professional license. A provider’s ability to offer telehealth may depend on the client’s or patient’s physical location at the time of service.
Information on the Website does not represent an offer to provide healthcare services in any jurisdiction where doing so would be unlawful or outside the provider’s scope of practice or licensure.
Provider and Service Information
We make reasonable efforts to keep information about our providers, specialties, services, insurance participation, availability, and fees accurate. This information may change without notice.
Provider availability is not guaranteed. Insurance participation shown on the Website does not guarantee that a specific service, provider, diagnosis, or appointment will be covered under your plan. You are responsible for confirming coverage, benefits, deductibles, copayments, coinsurance, authorization requirements, and other plan terms with your insurer.
No Guarantee of Outcomes
Mental health treatment outcomes vary based on many factors. Phoenix Health & WellBeing does not promise or guarantee a particular diagnosis, medication response, therapeutic result, symptom reduction, or other outcome.
Provider biographies, descriptions of treatment approaches, testimonials posted by third parties, or general discussions of treatment should not be interpreted as guarantees of results.
Minors
The public Website is intended for general audiences and is not directed to children under 13. Phoenix Health & WellBeing generally offers therapy services to individuals age 16 and older and psychiatric services to adults age 18 and older. Eligibility for services is determined by applicable law, consent requirements, clinical appropriateness, and provider availability.
A parent, legal guardian, or authorized representative should contact us directly regarding potential services for a minor.
Privacy and Health Information
Your use of the Website is also governed by our Website Privacy Policy. Our handling of protected health information in connection with healthcare services is described in our HIPAA Notice of Privacy Practices.
Do not submit detailed diagnoses, medications, treatment history, safety concerns, or other sensitive health information through a general Website contact form. Use the secure patient portal or another secure method provided by Phoenix Health & WellBeing when health information is requested.
Permitted Use
You may use the Website only for lawful, personal, and noncommercial purposes. You agree not to:
Use the Website in violation of any law or regulation;
Attempt to gain unauthorized access to any system, account, portal, or data;
Interfere with the Website’s security, availability, or operation;
Introduce malicious software, automated scraping tools, or harmful code;
Impersonate another person or misrepresent your identity;
Use Website content in a way that infringes intellectual-property, privacy, or other legal rights; or
Use the Website to threaten, harass, exploit, or harm another person.
We may restrict or discontinue access to the Website when reasonably necessary to protect the Website, our systems, our organization, or others.
Intellectual Property
Unless otherwise indicated, the Website and its original text, graphics, branding, logos, photographs, videos, downloads, design, and other content are owned by or licensed to Phoenix Health and WellBeing, LLC and are protected by applicable intellectual-property laws.
You may view, download, or print Website content for your own personal, noncommercial use. You may not reproduce, republish, sell, modify, distribute, display, or commercially exploit Website content without prior written permission, except as permitted by law.
Third-Party Links and Resources
The Website may include links to third-party websites, crisis resources, directories, insurers, scheduling services, professional organizations, or other resources. These links are provided for convenience and general information.
Phoenix Health & WellBeing does not control and is not responsible for the availability, accuracy, privacy, security, accessibility, or practices of third-party websites. A link does not necessarily constitute an endorsement or guarantee.
Website Accuracy and Availability
We make reasonable efforts to provide useful and current information, but Website content may contain errors, omissions, or outdated information. The Website and its content are provided on an “as available” basis to the extent permitted by law.
We may modify, remove, suspend, or discontinue Website content or functionality without notice. We do not guarantee that the Website will always be available, uninterrupted, secure, or free from technical problems.
Limitation of Liability
To the fullest extent permitted by applicable law, Phoenix Health & WellBeing and its owners, employees, contractors, and providers will not be liable for indirect, incidental, special, or consequential losses arising solely from your access to or use of, or inability to access or use, the public Website or its general informational content.
Nothing in these Terms excludes or limits any duty or liability that cannot legally be excluded or limited. These Terms do not alter Phoenix Health & WellBeing’s professional, contractual, statutory, or regulatory responsibilities concerning healthcare services, protected health information, or patient safety.
Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, or expenses arising from your unlawful misuse of the Website, infringement of another person’s rights, or material violation of these Terms. This provision does not apply to claims arising from healthcare services or duties that cannot lawfully be shifted to a Website user.
Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Any legal proceeding concerning only the use of this Website will be brought in a court of competent jurisdiction in Arizona, except where applicable law requires otherwise.
Changes to These Terms
We may update these Terms to reflect changes in the Website, our services, or applicable requirements. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms.
Contact Us
Questions about these Terms may be directed to:
Phoenix Health and WellBeing, LLC
dba Phoenix Health & WellBeing
4801 S. Lakeshore Drive, Suite 206
Tempe, AZ 85282
Email: info@phoenixhealthaz.com
Phone: 480-256-9299
Website: phoenixhealthaz.com